To place an order, please visit our website, select the products you like, add them to your cart, and follow the checkout process to complete your order.

Please contact our customer service team as soon as possible after placing your order. We will make every effort to accommodate your request, but if the order has already been processed or shipped, it may not be possible to make changes or cancel it.

Our shipping methods typically include courier services such as international express companies. The specific shipping methods may vary depending on the region and product. Additionally, certain orders may qualify for free shipping. Please refer to our website or contact our customer service team for specific free shipping options.

We generally ship to multiple countries or regions worldwide, but there may be shipping restrictions for certain countries or regions. Please enter your delivery address during checkout to confirm if it is eligible for shipping to your country or region.

Once the order is confirmed and payment is completed, we will process and arrange shipment within 2 business days. The delivery time varies depending on the destination and the selected shipping method. Typically, international shipping takes approximately 7 to 14 business days. However, please note that delivery times may be delayed due to the region, special holidays, and other factors. You can view the estimated delivery date after order confirmation.

Please note that depending on the laws and regulations of your country or region, you may be required to pay applicable taxes and duties. These fees are your responsibility and may be collected by the local customs authorities during the shipping process. We cannot control the amount of these charges, so we recommend familiarizing yourself with the relevant regulations in your location before making a purchase.

Once your order has been shipped, we will provide you with a unique tracking number. You can use this tracking number on our website or the selected shipping company's website to track your order. By entering the tracking number, you will be able to see the current location and shipping status of your package.

Typically, once your order has been shipped, we will send you an email notification containing the tracking number. You can retrieve the tracking number by checking the email content.

The speed of tracking number updates depends on the shipping company's system update. Generally, once you receive the tracking number, it may take some time for it to be updated in the shipping company's system. Please be patient and check the tracking number regularly for the latest shipping information.

If your order is lost or experiencing shipping delays, we recommend contacting our customer support team immediately. They will liaise with the shipping company and initiate an investigation to determine the cause of the issue and provide a solution. We will make every effort to ensure your order is safely delivered and assist in resolving any issues that may arise.

We are committed to providing high-quality jewelry products. We source materials from reputable suppliers and adhere to strict quality control standards in the manufacturing process. Each product undergoes rigorous inspection and testing to ensure its quality and craftsmanship.

Yes, for some high-value jewelry products, we can provide formal jewelry certificates or appraisal reports issued by independent jewelry appraisal institutions. These certificates or reports provide detailed descriptions of the product's quality, characteristics, and value.

we provide flexible options for our customers. If you are not satisfied with the product you received, you can return or exchange it within the specified timeframe. Please refer to our website for the detailed return and exchange policy, which includes guidelines and relevant provisions. Warranty terms may vary depending on the product type and specific circumstances, and detailed information can be found on the product purchase page or warranty document.

We offer various payment methods, including credit cards, debit cards, PayPal, and more. During the checkout process, you will be able to select the most convenient and secure payment option.

We take the security of your payment information very seriously. We use secure encryption technology to protect your payment details and take necessary measures to prevent unauthorized access or use.

Yes, we regularly hold promotions offering discounts or coupon codes for our customers to use. You can stay updated on the latest promotions and coupon codes by visiting our website, subscribing to our mailing list, or following our social media pages.

To determine the size of the jewelry, we recommend using a size guide or size chart. These guides typically provide measurement methods and relevant size information, such as ring circumference or necklace length. You can find the relevant size guides on our website to assist you in choosing the right size.

For certain jewelry items, we offer size adjustment services. This usually applies to items like rings and bracelets. For detailed information and any associated fees regarding size adjustments, we suggest contacting our customer service team who will provide specific guidance and advice.

Yes, we offer exquisite jewelry boxes or packaging as an additional service for our products. These boxes or packaging not only protect the jewelry but also enhance the value and aesthetic appeal of the gift. During checkout, you can choose whether you need a jewelry box or packaging, and the related fee will be displayed in the order details.

Yes, we provide customization services that allow you to personalize jewelry products according to your preferences and needs. You can contact our customer service team to discuss your customization requirements, and we will be happy to assist you with guidance and suggestions.

Yes, we have multiple photos and videos showcasing the products from different angles and details. You can view the product pages on our website to access more images and videos.

Absolutely. Each product page provides detailed descriptions and product specifications, including materials, dimensions, weight, stone quality, and more. Please check the product page of the item you're interested in for comprehensive product information.

Yes, if you're interested in a specific style or product, we can provide recommendations for similar products or other styles. Please contact our customer service team and let them know your preferences and requirements, and they will be pleased to assist you with suitable choices.

Yes, we provide customer support to answer your questions, provide assistance, and address any concerns. You can contact our customer service team via email or through the contact form on our website. We will respond to your inquiries as soon as possible.

Yes, we offer jewelry care advice to help you protect and maintain the beauty of your jewelry. These suggestions may include cleaning guidelines, storage recommendationsand daily maintenance tips. You can find jewelry care guides on our website or consult our customer support team for professional advice.