Customer Service

Aurelia & Bijoux offers a variety of products and services to meet the needs and preferences of different customers:

• The Future Collection: Aurelia & Bijoux is proud to introduce our Future Collection, which is dedicated to renewable resources. We prioritize environmental sustainability, ensuring our customers recognize our commitment to eco-friendly practices, sustainable business, and exceptional quality.

  With the utmost attention to detail and craftsmanship, we create each jewelry piece to the highest standards while sourcing materials from renewable sources. Our aim is to create stunning jewelry that respects the Earth's resources, aligning our actions with our values.

  By choosing Aurelia & Bijoux's Future Collection, you not only acquire a unique and exquisite jewelry piece but also showcase your dedication to environmental conservation and sustainable practices, all while indulging in the finest quality. We sincerely look forward to joining hands with you to create a brighter and greener future.

• Jewelry Design and Production: Our designers and artisans create unique jewelry pieces tailored to your preferences and requirements, including necklaces, bracelets, rings, and more. Whether you are looking for unique everyday accessories or exquisite jewelry for special occasions, we provide design and production services to ensure you have distinctive jewelry pieces.
• Accessories and Fashion Products: In addition to jewelry, we offer a range of fashion accessories such as watches, eyewear, belts, and more. These accessories perfectly complement your jewelry, showcasing your personality and fashion taste. We carefully select high-quality accessory products, allowing you to exude confidence and style on various occasions.
• Professional Consultation and Customer Service: Our professional team provides expert advice and assistance to ensure that customers make the best product choices and have a satisfactory shopping experience. We value every customer and are committed to providing excellent customer service and support. If you have any questions or need further assistance, our team is dedicated to helping you.
• Customization Service: We offer customized jewelry design services, allowing you to create personalized pieces that are tailored to your preferences and requirements. Our team of designers and craftsmen will work closely with you to ensure that the final product aligns with your expectations and vision.

When you choose our customization service, you have the opportunity to be actively involved in the design process. We understand that everyone has unique tastes and styles, and we want to create a piece of jewelry that reflects your individuality. Whether you have a specific design in mind or need assistance in conceptualizing your ideas, our designers will collaborate with you to bring your vision to life.

During the customization process, you can choose from a variety of options, including the type of metal, gemstones, setting styles, and engraving details. Our team will guide you through the selection process, providing expert advice and recommendations to help you make informed decisions. We source high-quality materials to ensure that your customized jewelry meets the highest standards of craftsmanship and durability.

Our craftsmen will then skillfully transform your design into a tangible piece of jewelry. They pay meticulous attention to detail and employ advanced techniques to create a finely crafted and exquisite piece that you will cherish for years to come. Throughout the production process, we maintain open communication with you to provide updates and ensure that the final product meets your expectations.

Customized jewelry is not only a reflection of your personal style but also a meaningful and sentimental piece that holds significance in your life. Whether you are creating a unique engagement ring, a commemorative pendant, or a special gift for a loved one, our customization service allows you to express your emotions and create a one-of-a-kind piece that will be treasured for generations.

At Aurelia & Bijoux, we strive for high-quality products and personalized services. Whether you are searching for the perfect jewelry for yourself or choosing a special gift for a loved one, we are dedicated to providing exceptional products and services.

At Aurelia & Bijoux, we are committed to the following values and promises:

• Ethical Practices: We are committed to ethical practices throughout our supply chain and production processes. We carefully source our materials from trusted suppliers who adhere to ethical and sustainable practices. Our artisans work in a safe and fair environment, ensuring that every piece of jewelry is crafted with integrity and respect.
• Quality Assurance: We design and produce jewelry pieces with the highest quality standards. We select premium materials and employ exquisite craftsmanship to ensure that every piece of jewelry undergoes rigorous quality inspection, providing customers with the best products.
• Innovation and Creativity: We continuously seek innovation and creativity in our designs and processes. Our design team stays updated with the latest trends and techniques, ensuring that our jewelry reflects the evolving tastes and preferences of our customers. We strive to bring fresh and unique designs to the market, inspiring and delighting our customers.
• Trust and Transparency: Trust is fundamental to our brand. We believe in being transparent and honest with our customers, from the sourcing of materials to the production and pricing of our jewelry. We want our customers to have full confidence in their purchases and to know that they are receiving the highest quality products.
• Customer Care: At Aurelia & Bijoux, we prioritize customer satisfaction and provide excellent customer care. We believe in building long-lasting relationships with our customers and ensuring that their needs and preferences are met. Our dedicated team is ready to assist you with any inquiries, suggestions, or special requests you may have. We strive to provide a seamless and enjoyable shopping experience for each customer.
• Timeless Elegance: Our designs are timeless and enduring, transcending trends and fads. We believe in creating jewelry pieces that will remain beautiful and relevant for years to come. Whether it's a classic design or a modern interpretation, our goal is to provide jewelry that will be cherished and passed down through generations.
• Unique Design: Our design team focuses on creating unique and meaningful jewelry pieces. We combine creativity and storytelling to incorporate your personality and experiences into each design, making every piece of jewelry a one-of-a-kind story.
• Community Engagement: We actively engage with our community and strive to make a positive impact. We support charitable causes and initiatives that align with our values, giving back to society and making a difference in the lives of others. By choosing Aurelia & Bijoux, you are also supporting these community endeavors.

We hope that these meticulously crafted jewelry pieces become precious companions in your life, accompanying you through every important journey. We believe that each piece of jewelry carries emotions and memories, becoming a precious gift you share with yourself or your loved ones.